| Frequently
Asked Questions |
|
Security Questions:
Placing an order:
Shipping questions:
About the book "Arabic Musical Scores":
About us:
|
|
- Is it safe to use my credit card on the internet?
A lot of people don't trust the Internet as far as security is concerned. However, when there are no humans who can see the transactions information, why one should worry?
When you place an order with us, your credit card information will be directly sent to the bank for authorization without the intervention of a human being.
We use the industry standard Secure Server Software (SSL) to send the credit card information. |
|
- Can I pay by check or money order?
If you prefer to pay by check or money order, simply contact us by email and we'll let you know how to do it and where to send the payment. |
|
- Why the price in the shopping cart is different than the one in front of the product?
We usually include the shipping cost for the USA and Canada in the price of the book. For instance, a book that costs $8.00 may have a price of $12.00 in the shopping cart with a Free Shipping for the USA and Canada. Which means that there are $4 included in the price for shipping. |
|
- I just noticed that I made a mistake by placing an order with the wrong quantity of books. What should I do?
Contact us during the next 12 hours and let us know about the mistake. We will fix the order for you. |
|
- Do you ship internationally?
Yes, we ship anywhere in the world. $4.00 will be added to the grand total for international shipments. |
|
- How long will it take to receive my order?
We use the airmail shipping which is usually twice faster than the standard shipping. For shipments inside the USA and Canada, the shipping time will be from 1 to 2 weeks maximum (usually no more than 1 week inside Canada). For international shipments, the shipping time will be from 2 to 3 weeks depending on the country where you live (usually no more than 2 weeks inside Europe, Australia, Japan, Mexico and some other countries). |
|
- Can I track my package?
Unfortunately, we don't have this option for the time being. We only ship by regular airmail. |
|
- On which instruments will I be able to play the songs?
All instruments. The songs are transcribed on the G Clef. |
|
- I already tried many Arabic sheet music books and was disappointed. Why this book should be different?
Most of the Arabic musical scores books that are available on the market lack accuracy. This book's scores were transcribed with much care to the details. Moreover, the book includes seven charts for the Arabic maqamat which can't be found in other musical scores books. |
|
- Do you offer a satisfaction guarantee?
Yes, we offer an unconditional money back guarantee on the book "Arabic Musical Scores" by Wassim Noujeim.
If for some reason you are not satisfied with the book, you can return it in its original condition for a full refund (excluding shipping charges). We will even refund shipping charges if the return is a result of our error. This 100% satisfaction guarantee is good for 30 days.
Please contact us before you return the book. |
|
- Where are you located?
We're located in Montreal, Quebec, Canada |
|
- I still have some other questions
Just fill out the feedback form. We'll be glad to answer all your questions. |
|
|
|
